FAQ

Here are some frequently asked questions about shop

S.No.	FAQ
1	SHIPPING THE EASIEST WAY
2	WHAT IS A FEATURED PRODUCT
3	WHEN AND HOW DO I GET PAID
4	IF THE PAGE I AM ON STOPS LOADING/WORKING
5	HOW DO I ADD MY PRODUCT TO THE CATALOG CATEGORIES
6	HOW TO SHIP INTERNATIONALLY
7	HOW DO I PROCESS A REFUND
8	HOW DO I ADD A DIGITAL DOWNLOAD
9	HOW CAN I KEEP MY PRODUCT AS A DRAFT INSTEAD OF LIVE ON THE WEBSITE WHILE EDITING
10	HOW CAN I HAVE A SALE PRICE
11	HOW CAN I ADD A CUSTOM NOTE FOR MY CUSTOMER TO FILL OUT
12	How do I bulk upload products by CSV?
13	HOW DO I DEACTIVATE MY ACCOUNT

FAQ DETAILS

Here are details about faqs

SHIPPING THE EASIEST WAY

1. CREATE AN ACCOUNT WITH EASY POST (US AND INTERNATIONAL) https://www.easypost.com/signup OR PIRATE SHIP (US) : https://ship.pirateship.com/register
2. UNDER THE ORDERS TAB, SELECT ALL THE ORDERS TO SHIP, AND CLICK EXPORT BUTTON
3. UPLOAD THIS CSV SPREADSHEET TO EASYPOST OR PIRATE SHIP
4. MAP FIRSTNAME, LASTNAME, ADDRESS 1, ADDRESS 2,CITY, STATE, ZIP.
5. THE REST OF THE FIELDS SHOULD NOT BE IMPORTED
6. PURCHASE AND PRINT YOUR LABELS
7. LABELS CAN ALSO BE MADE WITHOUT CSV AND TYPED MANUALLY OR THROUGH YOUR LOCAL POST
8. OR US CUSTOMERS CAN BUY A FLAT RATE SHIPPING LABEL FROM WYXII HERE

WHAT IS A FEATURED PRODUCT

1. A FEATURED PRODUCT WILL SHOW ON THE FRONT PAGE OF WYXII WITH ROTATIONS, MAY BE FEATURED ON SOCIAL MEDIA OR NEWSLETTERS.
2. PURCHASE A FEATURED PRODUCT HERE

WHEN AND HOW DO I GET PAID

1. PAYMENTS ARE MADE VIA PAYPAL OR VENMO SETUP UNDER THE "PAYMENTS TAB > PAYMENT METHOD" FOR PAYPAL CHOOSE PAYPAL, FOR VENMO CHOOSE BANK TRANSFER AND INPUT YOUR @VENMO-USERNAME
2. PAYMENTS ARE ISSUED UPON THE VERIFCATION OF THE CREDIT CARD TRANSACTION 7 TO 14 DAYS AFTER THE SALE, TYPICALLY WITHIN 10 DAYS
3. VENDOR IS RESPONSIBLE TO VERIFY PAYPAL EMAIL ACCOUNT OR VENMO USERNAME, LOST PAYMENTS TO INCORRECT EMAILS OR USERNAMES WILL NOT BE RE-ISSUED UNLESS SUCCESSFULLY CONTESTED, MINUS ANY FEES.

IF THE PAGE I AM ON STOPS LOADING/WORKING

PRESS THE ENTER KEY ON THE URL TO PROCEED

HOW DO I ADD MY PRODUCT TO THE CATALOG CATEGORIES

Input the following product type when you add your product:

Altar Tools / PRODUCT TYPE = Tool
Apothecary / PRODUCT TYPE = Apothecary
Art and Handicrafts / PRODUCT TYPE = Art
Candles / PRODUCT TYPE = Candle
Classes, Courses, And Events / PRODUCT TYPE = Class
Containers : Bottles, Bags, Boxes, Jars, Etc / PRODUCT TYPE = Container
Craft Supplies PRODUCT TYPE = Supplies
Crystals And Stones / PRODUCT TYPE = Crystal
Custom: Spellwork or Personalized / PRODUCT TYPE = Custom
Digital Downloads / PRODUCT TYPE = Digital
Herbs And Incense / PRODUCT TYPE = Herb or Incense
Jewelry / PRODUCT TYPE = Jewelry
Readings and Divination / PRODUCT TYPE = Reading
Reiki And Distance Energy / PRODUCT TYPE = Energy Work
Tarot Card and Oracle Decks / PRODUCT TYPE = Card Deck

HOW TO SHIP INTERNATIONALLY

1. CLICK SHIPPING > CONFIGURE SHIPPING RULES
2. EDIT MARKETPLACE SHIPPING
3. ADD SHIPPING RANGE (USE WEIGHT OR DOLLAR AMOUNTS)
4. ADD SHIPPING ZONE BY COUNTRY AND ENTER THE DOLLAR AMOUNTS TO CHARGE BY YOUR RANGE
5. REPEAT STEP 3 FOR EACH COUNTRY YOU WANT TO SHIP TO
6. NOTE: INTERNATIONAL SALES CHARGE THE CUSTOMER A HANDLING FEE PAID TO WYXII
7. YOU CAN SHIP AND GET DISCOUNTED QUOTES FOR INTERNATIONAL SHIPPING USING EASYPOST.COM
8. BE SURE TO FILL OUT CORRECT CUSTOMS INFORMATION AND HS CODE
9. OR, US CUSTOMERS CAN PURCHASE A FLAT RATE INTERNATIONAL SHIPPING LABEL HERE FROM WYXII

COMMON DUTY FREE HS CODES:

49019900 PRINTED MATERIALS, DUTY FREE

97039000 ART, SCULPTURE, DUTY FREE

98100030 ART, REPRODUCTIONS, ETCHING, LITHOGRAPHS, WOODCUTS, RECORDINGS, PHOTOS, DUTY FREE

97012900 ART, OTHER, PAINTING, DRAWINGS, MOSAICS, HANDCRAFTED, DUTY FREE

HOW DO I PROCESS A REFUND

1. MARK THE ITEM AS UN-FULLFILLED
2. CONTACT WYXII WITH THE ORDER DETAILS IF YOU HAVE AGREED TO ISSUE A REFUND.
3. YOU WILL BE SENT A LINK TO COMPLETE A PAYMENT BACK TO WYXII, WHICH WILL THEN BE SENT TO THE CUSTOMERS ORIGINAL PAYMENT METHOD.
4. ADVISE THE CUSTOMER IT CAN TAKE UP TO 10 DAYS FOR THE FUNDS TO SETTLE IN THEIR ACCOUNT.
5. NOTE, THE COMMISSION AND WYXII FEES ARE NON-REFUNDABLE.

HOW DO I ADD A DIGITAL DOWNLOAD

1. WHEN ADDING A PRODUCT BE SURE TO UNSELECT “REQUIRES SHIPPING”
2. IN THE SKU LINE ADD FOLLOWING TEXT: “DOWNLOAD HERE:” FOLLOWED BY YOUR URL WHERE YOUR DOWNLOAD IS , SUCH AS GOOGLE DOCS OR YOUTUBE.
3. THIS WILL DISPLAY ON THE EMAIL SENT TO YOUR CUSTOMER AFTER THEY CHECKOUT
4. YOU CAN ALSO SEND LINKS MANUALLY TO THEIR EMAIL

HOW CAN I KEEP MY PRODUCT AS A DRAFT INSTEAD OF LIVE ON THE WEBSITE WHILE EDITING

1. Add/create your product. Save.

2. Go to product list, click the three dots and choose “DISABLE”. You can re activate it when you’re ready to go-live.

HOW CAN I HAVE A SALE PRICE

In the “compare at” price list the former price, and then in your price set the new price. It will add the “sale” tag on the site.

HOW CAN I ADD A CUSTOM NOTE FOR MY CUSTOMER TO FILL OUT

1. ON YOUR PRODUCT ADD THE COLLECTION "Customized"
2. THIS WILL POPULATE A REQUIRED TEXT NOTE FIELD FROM YOUR CUSTOMER ON THE PRODUCT PAGE.

How do I bulk upload products by CSV?

Go to products > my products

More action > Add product by csv

Use this template: Download csv example attached

Upload, validate, then submit if there are no errors.

Once the product is uploaded you will have to validate them, by going to my products, finding the product which will be in “approval pending” state.

Click the three dots and select enable to make the product live.

The fields have to correspond exactly as below:

Unique ID : Leave blank

Title: Enter product title

Description: Enter description

Vendor email: Enter your verified email

Type: Input the product type so it is listed in correct category. See list below.

Tags: Leave blank

Option Name1,2,3: Can be blank if your product has no variants. Otherwise enter the options here separated by commas.

Variant SKU: If this is a digital product, enter the download link here. Otherwise leave blank.

Variant grams: enter the product weight in grams

Variant inventory tracking: shopify

Variant Qty: Enter the quantity

Variant price: Enter the price

Variant compare: if you are having a sale enter the previous price here

Variant requires shipping: input TRUE if you ship, FALSE for digital products

Variant barcode: Leave blank

Charge taxes: FALSE, wyxii users are responsible to file their own taxes

Collection: See table below, international sellers must select Global seller*

Image Url: Input your image URL or leave blank to upload later

Product handle: Blank

Product metafielcd: Blank

Metafield: Blank

Ships from: 1. USA

Processing time: 1 WEEK OR LESS or 2 WEEKS

Eligible for refund: YES or NO

Eligible for replacement: YES OR NO

Sellers shipping policy: Free shipping or Calculated at checkout

Product_ID: leave blank

List of product types so product is listed in the correct category:

Altar Tools / PRODUCT TYPE = Tool
Apothecary / PRODUCT TYPE = Apothecary
Art and Handicrafts / PRODUCT TYPE = Art
Candles / PRODUCT TYPE = Candle
Classes, Courses, And Events / PRODUCT TYPE = Class
Containers : Bottles, Bags, Boxes, Jars, Etc / PRODUCT TYPE = Container
Craft Supplies PRODUCT TYPE = Supplies
Crystals And Stones / PRODUCT TYPE = Crystal
Custom: Spellwork or Personalized / PRODUCT TYPE = Custom
Digital Downloads / PRODUCT TYPE = Digital
Herbs And Incense / PRODUCT TYPE = Herb or Incense
Jewelry / PRODUCT TYPE = Jewelry
Readings and Divination / PRODUCT TYPE = Reading
Reiki And Distance Energy / PRODUCT TYPE = Energy Work
Tarot Card and Oracle Decks / PRODUCT TYPE = Card Deck

List of collections:

To be listed in search: All products
To list a customizable product: Customized
International and non-USA sellers (include asterisk): Global seller* or Wyxii Australia*/Canada*/EU*/Mexico*/UK*

HOW DO I DEACTIVATE MY ACCOUNT